In order for your order to be eligible for a return & refund, it has to meet the following criteria:
1. For Cases:
- Cases must be in brand new, unused condition.
- For Bare Naked cases, the case has to be in it's original plastic outer packaging, and unopened.
- Any marks/blemishes/etc. from trying the cases would be considered user wear & tear, and will not be eligible for a return.
2. For Screen Protectors:
- Screen protectors must be unused, and in brand new condition.
- Once the protective backing is peeled off, the screen protector will be considered as used, and no longer eligible for returns/refunds.
All returns need to be initiated within 10 days of the date of delivery. All shipping fees are excluded from refunds.
All items must be unused and in their original packaging with the relevant plastic protection. If the plastic protection piece has been removed from the Naked EX case and stuck back on, we will not be able to honour the refund.
We do not provide free return shipping labels. Customers are liable for return shipping back to us. To initiate a return, drop an email to us at firstname.lastname@example.org and we’ll assist you with the refund process.
Yes! We'll be happy to help you change your order to something you'd prefer.
-All exchanges need to be initiated within 10 days of the ship date.
-We kindly request that your original order be returned to us. We do not provide return labels.
-Once we have verified your exchange, your replacement order will be processed for you.
To initiate an exchange, drop an email to us at email@example.com and we’ll assist you with the exchange process.
For US returns:
Once your return parcel is marked is delivered to our address, your order will be refunded to the card you purchased with.
For returns to our Singapore warehouse:
Once your return parcel is received and inspected by our team, your order will be refunded to the card you purchased with.
All Bare products come with 12 months warranty from your date of purchase. Warranty replacements can only be issued with photographic proof of defect, and proof of purchase.
If you believe you've received a defective product, or your product has failed within 12 months, take a picture of it and contact us at firstname.lastname@example.org.
Shipping costs for replacements of damaged products caused by user accidents will be borne by the customer.
Unfortunately, we are unable to cover accidental damages and normal wear and tear.